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Electronic
Discovery, Consumer Debt, and the FDCPA
Lenders used
to send out over due accounts to various collection agencies with
the hope of recovering on small percentage of their bad debts.
Today due to the unprecedented increase in unpaid consumer debts
a new industry was created around the buying and selling of post
charge-off consumer accounts.
Unfortunately
with every new industry, specifically in those that revolve around
money, there are a few bad characters that prey on anyone they
can, and the debt sales industry has attracted more than it's
fair share of bad publicity because of it. In a nutshell, accounts
are bought and sold based primarily on the word of the seller.
Sellers claim that they have the rights to sell the accounts offered
for sale, either as the owner of the debt or as an agent for the
owner. Prospective buyers are presented with digitally produced
spreadsheets containing the names, account numbers, amounts owed,
and relevant dates amongst other data fields with which to make
their buying decisions. There are currently no industry wide mechanisms
in place to prevent a former "prospective buyer" from
forwarding the spreadsheet of accounts to others, pretending to
be the owner or the agent. Nor has the industry implemented even
the most basic preventative countermeasures, such as CRC or MD5
digital hash signatures, to stop unscrupulous sellers or buyers
from manipulating the original charge-off dates or the total amounts
owed displayed in the spreadsheet's fields.
A federal
law known as the Fair Debt Practices Collections Act, 15 U.S.C.
§1692 et seq. (FDCPA) regulates the conduct of debt collectors
in collecting debts owed or allegedly owed by consumers. It was
designed to protect consumers from unscrupulous collectors, even
if the debt alleged is not valid. The FDCPA broadly prohibits
unfair or unconscionable collection methods including any false,
deceptive or misleading statements in connection with the collection
of a debt. Courts have interpreted this to include even unintentionally
attempting to a collect a balance owed that is different than
the actual debt - even if no valid debt even existed. Additionally,
there is a strict time limit for debt buyers to bring legal action
to sue for the amounts they claimed are owed; the date of which
begins from the date of the last payment. Courts have also firmly
stated that if the debt buyer initiates legal action after the
statute of limitations to collect the debt has run out they have
committed a violation of the FDCPA because the legal right to
sue has expired. Each violation of this federal statute allows
the debtor to sue in civil court for damages of $1,000 per violation
of the statute and the award of attorney fees is mandatory should
the debtor be successful in their lawsuit.
The defendant
was served with a petition alleging that she owed $3,409 on an
old unpaid credit card account and that the plaintiff was a debt
buyer who had purchased the account. The defendant insisted that
she had never had a credit card in her life and this lawsuit was
the first time she had ever been contacted in regards to the alleged
debt. Upon filing her answers with the court she was informed
by a court clerk that the plaintiff had filed several hundred
cases, including her particular lawsuit, over the previous month.
During the
discovery phase of the civil case the defendant was made aware
of the fact that the plaintiff had no original copies of the physical
documentation to provide to them.
A discovery
request was crafted to include all computer files, e-mail communications,
back up tapes, cassettes, discs, and recordings, which related
to the accounts they had purchased including the preservation
of the files' metadata. The plaintiff stated that they had all
documentation in the form of Microsoft Excel and Adobe PDF files
and would turn over all emails and other related information to
the defendant.
Plaintiff's
council forwarded copies of the requested documents to the Defendant's
council on a CD-R disk and a standard e-discovery protocol was
implemented to review the data. Nothing appeared out of the ordinary
with the PDF documents and the Plaintiff insisted that spreadsheet
on the disk was an exact copy of the spreadsheet as they had received
it from the debt seller several month prior to their filing of
the law suit. Analysis of the file creation date and modification
date indicated that the spreadsheet was modified 2 days after
it was created or copied to another drive for the modification.
Because the discovery request specifically included the analysis
of any metadata associated with the files, it was also examined.
At some point in the spreadsheet's life it had been set up to
track all changes made to the data. The original information was
still embedded in the file along with the revision history. In
depth analysis of the revisions showed that all of the accounts
contained in the spreadsheet were modified from their original
status - some had the last payment dates changed while others
had the debt balances modified. Further investigation found that
many accounts were created using new unrelated names attached
to the account data that had belonged to another person, including
the account alleged to belong to the defendant.
Analysis of
the physical CD media indicated that it was recorded using multi-session
packet writing software containing several sessions recorded over
the course of a few days. All
discovery data provided was located in the final session of the
CD, however a byte level keyword search of the media indicated
that data existed in the previous sessions, which are normally
inaccessible once the final session is written to the disk. The
previously recorded sessions were restored and examined. Located
among them was a Microsoft Word document that appeared to be a
copy of the dunning letter which was in its PDF form on the final
session of the disk. Analysis of the metadata contained in the
Word file indicated that the original date of the dunning letter
was the day before the document was copied to the CD-R which was
only several days prior to the defendant receiving the CD-R from
the plaintiff. The date was then modified to back-date it to appear
to have been written several months before the plaintiff filed
their lawsuit. The original address in the Word document also
did not belong to the defendant and the account information was
also later changed to match the information listed in the plaintiff's
petition.
A full report
was presented to the defendant and her council who immediately
filed a counterclaim alleging 16 separate violations of the FDCPA
and state collections laws and sought to recover $1,000 per intentional
violation plus attorney fees. A few days after receiving notice
of the counterclaim the plaintiff's attorney contacted the defendant
and offered a cash settlement plus the dismissal of their lawsuit
with prejudice.
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